Privacy Policy

Introduction and who we are

Granite Cove Pools Ltd., registered address 3387 Lakeshore Road, Kelowna, BC V1W 3K9, operates the website at https://granitecove.business. You can reach us by phone at +1 250-717-3862 or by email at [email protected]. Granite Cove Pools Ltd. is the data controller for personal information collected through this site.

What data we collect

When you use the contact form we collect the name, email address, phone number and message you provide. We also collect standard technical and analytics data (pages viewed, browser type, approximate location) and, where you consent, advertising cookie data. See our Cookie Policy for details.

How we use the data

We use the information you submit to respond to your enquiry, schedule a consultation and provide the services you request. Technical and analytics data helps us understand how the site is used and keep it working correctly.

Legal basis

We process enquiry data on the basis of your consent when you submit the form, and on our legitimate interest in responding to business enquiries. Analytics and advertising cookies are set only with your consent, collected through the cookie banner on this site, under applicable Canadian privacy law.

Cookies and tracking

This site uses essential, performance and advertising cookies. You can review and change your choices at any time on our Cookie Policy page.

Third parties and processors

We may share enquiry data with scheduling and communication tools we use to run the business, and technical data with analytics and advertising platforms, solely to operate and measure this site. We do not sell personal information.

Data retention

Enquiry data is kept for as long as needed to respond to your request and, where a project proceeds, for the duration of the business relationship plus the period required by Canadian tax and business record-keeping rules.

Your rights

You may ask to access, correct or delete the personal information we hold about you, or withdraw consent for analytics and advertising cookies, by writing to us at [email protected].

Data security

We apply reasonable technical and organizational measures to protect the data you share with us, though no method of transmission or storage can be made completely secure.

Children's data

This site and our services are directed at adults arranging residential construction work, not at children, and we do not knowingly collect data from minors.

Changes to this policy

We may update this policy from time to time; the date at the top of this page reflects the most recent revision.